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YOUR FLAVOURS, YOUR WAY - FAST & RELIABLE!
MORE THAN 5000 flavours
Frequently Asked Questions
1. Orders and Payments
Which payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard), PayPal, Apple Pay, and Google Pay.
Is my payment secure?
Yes, we use encryption technology to ensure your payment information remains confidential and secure throughout the transaction.
Can I cancel my order after placing it?
If your order has not yet been processed, you can contact our customer service to cancel it. If it has already been dispatched, you can follow our return process.
2. Shipping and Delivery
How do I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment status.
What should I do if my package hasn’t arrived?
If your package hasn’t arrived within the expected delivery time, please contact our customer service, who will help you track the package or resolve the issue.
Can I change the delivery address after placing an order?
No, unfortunately, this is not possible. However, we recommend updating your delivery address in your profile to ensure it is saved for your next order.
3. Returns and Refunds
How do I return a product if it was delivered incorrectly?
You can initiate a return by contacting our customer service to obtain a return form and further instructions. Be sure to include your invoice in the package.
How long does it take to receive a refund?
Once we have received your returned item, your refund will be processed within 5 business days. It may take a few additional days for the refund to appear in your account, depending on your payment provider.
4. Customer Service
How can I contact your customer service?
You can reach us via email at info@yourflavors.com or call our customer service team at 70 60 86 29. Our opening hours are weekdays from 10:00 AM to 5:00 PM.
Do you have a physical store?
Yes, we do. It is located at Rugvænget 19, 1st floor, Left, 2630 Taastrup.
5. Discounts and Promotions
How do I apply a discount code?
Enter your discount code in the "Discount Code" field during the checkout process and click "Apply" to see the discount deducted from the total amount before completing your purchase.
Can I combine multiple discount codes?
Typically, only one discount code can be used per order unless otherwise stated in the promotion terms. Be sure to check the terms for each campaign.
7. General Information About Flavours
What are flavours?
Flavours are concentrated substances used to enhance or modify the taste of food and beverages. They are widely used in everything from baked goods and desserts to drinks, confectionery, and other DIY projects. Flavours can be natural, derived from plants, fruits, and spices, or synthetic, created to mimic natural tastes. These concentrated products play a significant role in modern cooking and baking and are often used to intensify taste without adding calories or sugar.
How do I use flavours in cooking?
Flavours are highly concentrated, so only a small amount is needed to add taste. Typically, you start with a few drops and adjust to taste. Flavours can be used in both hot and cold dishes, making them versatile for everything from smoothies and cocktails to baked goods and sauces. Be cautious not to overuse them, as the taste can become overpowering.
Are flavours safe to use?
Yes, approved flavours are safe to use. They undergo rigorous testing to ensure they pose no health risks when used correctly. Many flavours are also gluten-free, vegan, and allergen-free, making them suitable for a wide range of diets and lifestyles. However, if you have specific allergies, it is essential to check the ingredient list carefully.
Can I use flavours in both baking and beverages?
Yes, flavours are ideal for both baking and beverages. In baking, they retain their taste even at high temperatures, making them perfect for cakes, cookies, bread, and more. In cold drinks such as smoothies, milkshakes, and cocktails, flavours add an intense taste without altering texture or adding sugar.
How should I store flavours properly?
Flavours should be stored in a cool, dry place away from direct sunlight and high temperatures. It is important to ensure the bottle is tightly sealed after use to maintain the flavour's freshness. When stored correctly, flavours can last for several years, but it is always a good idea to check the expiry date.
How long can I store flavours?
Flavours typically have a long shelf life, often several years when stored under optimal conditions. However, the taste intensity may decrease over time, especially if exposed to light, heat, or moisture. To ensure maximum freshness, store them in an airtight container away from heat and moisture.
Can I use flavours in gluten-free or vegan recipes?
Yes, many flavours are naturally gluten-free and vegan, making them perfect for use in specialty diets. Flavours are ideal for adding taste without affecting the texture or nutritional value of dishes, making them suitable for diets such as keto, low-carb, and plant-based. You can use them in vegan desserts, baked goods, and beverages without compromising on taste.
Are flavours calorie-free?
Most flavours contain no calories, sugar, or fats, making them an excellent choice for those looking to add taste without increasing the calorie content of their food. They are often used in sugar-free recipes, diet-friendly beverages, and low-calorie desserts.
How do I choose the right flavour for my recipe?
When selecting a flavour, consider the taste profile of your dish. For example, vanilla and almond work well in baked goods like cakes and cookies, while fruity flavours like strawberry or lemon are perfect for desserts or drinks. It can also be fun to experiment with combining different flavours to create unique taste experiences.
Can I combine multiple flavours in one recipe?
Yes, flavours can be combined to create unique taste combinations. For example, you can mix fruity flavours like raspberry and mango for a tropical taste or combine caramel with chocolate to enhance a dessert. Start with small amounts, taste, and adjust as needed to find the perfect balance.
What is the difference between flavours and essential oils?
There is a significant difference. Flavours are intended for consumption and are specifically developed for use in food and beverages. Essential oils are primarily used for aromatherapy and are not meant for cooking. Essential oils can be dangerous to ingest unless explicitly labeled as food-safe.